The Answering Ration by Employee shows the Ratio between answered and unanswered customer and internal calls by employee
- Totalview PC Client
- View
- The Totalview system
- Components of the Totalview Client
- Components of the Totalview Switchboard
- Login
- The user grid
- The users current presence
- The Client call center
- Appointments
- Phone book
- The client settings
- The default local phone
- The Receptionist client
- The Switchboard client
- The DoorWayClient
- The External Calendar Integration
- Client shortcuts
- The sms message features
- Totalview Wallboard
- Totalview for iPhone
- Totalview for Android
- Totalview for Windows Phone
- Totalview Doorway Client
- Totalview Reports
- Reports login
- My Timesheet
- Timesheet with admin rights
- Phone statistics
- Answered and unanswered calls
- Filters
- Customer Call Load
- Compare
- Waiting time
- All Call Services – Call load
- All Call Services (Answered and Unanswered Calls)
- All Calls Services (Waiting time)
- All Call Services (Answered and Unanswered Customer Calls)
- All Call Services (Answering Ratio by Availability)
- All Call Services (Answering Ratio by Employee)
- View data
- Filter series
- Callstatistics when using the 3CX phone system
- Work specification
- Totalview HR Client
- Totalview PC Client
- View
- The Totalview system
- Components of the Totalview Client
- Components of the Totalview Switchboard
- Login
- The user grid
- The users current presence
- The Client call center
- Appointments
- Phone book
- The client settings
- The default local phone
- The Receptionist client
- The Switchboard client
- The DoorWayClient
- The External Calendar Integration
- Client shortcuts
- The sms message features
- Totalview Wallboard
- Totalview for iPhone
- Totalview for Android
- Totalview for Windows Phone
- Totalview Doorway Client
- Totalview Reports
- Reports login
- My Timesheet
- Timesheet with admin rights
- Phone statistics
- Answered and unanswered calls
- Filters
- Customer Call Load
- Compare
- Waiting time
- All Call Services – Call load
- All Call Services (Answered and Unanswered Calls)
- All Calls Services (Waiting time)
- All Call Services (Answered and Unanswered Customer Calls)
- All Call Services (Answering Ratio by Availability)
- All Call Services (Answering Ratio by Employee)
- View data
- Filter series
- Callstatistics when using the 3CX phone system
- Work specification
- Totalview HR Client
- Documentation